Dear Special Care Unit,
I want to thank you all so much for the care you provided to my mom, Ethel Gerbus, during the year and a half she was with you. Every one of the staff, from custodians and kitchen servers to the nursing staff, was wonderful. I know she was difficult some times – she really wasn’t herself – but you were all unfailingly generous with your care. Some of you spent more time with her than others, and I’m afraid if I start naming names I’ll leave someone special out. But you all work as a team, and my gratitude goes to all of you. Please use this for something that benefits all of you. Or, as the very least, parties for all shifts!
Thank you again,